Refund policy
Return & Refund Policy
Because our products are custom-made specifically for each customer, all custom and personalized items are considered final sale. We are unable to accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.
We do, however, stand behind the quality and accuracy of our work. If there is a problem with your order, please contact us at holteesprinting@gmail.com within 30 days of receiving your order.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. Contact us as soon as possible if:
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Your item arrives damaged.
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Your item has a manufacturing or printing defect.
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You receive an incorrect item.
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The design, personalization, or printing does not match the order that was submitted or approved.
Please include your order information and photos of the item and the issue when contacting us so we can evaluate the problem.
If Holtees determines that an item was defective, damaged, or produced incorrectly, we will work with you to make it right. Depending on the circumstances, this may include a replacement, reprint, refund, or another appropriate resolution.
Custom & Personalized Products
Because each custom product is produced specifically for the customer, custom and personalized items cannot be returned or exchanged unless there is a defect, damage, or an error made by Holtees.
We cannot accept returns or exchanges because of:
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Ordering the wrong size.
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Selecting the wrong color, style, or product.
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Providing incorrect personalization, spelling, names, numbers, dates, or other information.
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Changing your mind after the item has been produced.
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No longer needing or wanting the item.
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Normal differences in fit between garment brands or styles.
Customers are responsible for reviewing all order details, sizing information, personalization, and any design proofs provided before approving an order.
Exchanges
Because our products are custom-made, we do not offer traditional exchanges.
If Holtees made an error with your order or your item is defective, contact us at holteesprinting@gmail.com and we will determine the appropriate resolution.
If the correct item and size were produced based on the information provided with the order, a replacement in a different size or style will require a new purchase.
Returns
Do not send an item back without contacting us first.
If we determine that an item needs to be returned, we will provide instructions for the return. Items returned without prior authorization may not be accepted.
Contact us at:
Refunds
Refunds are only issued for eligible orders after the issue has been reviewed and approved by Holtees.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the refund is the result of an error by Holtees or otherwise required by applicable law.
Questions
If you have any questions about an order or whether an item qualifies for a replacement, reprint, or refund, please contact us at:
We want every customer to be satisfied with the quality of their Holtees order and will work to resolve legitimate production or order issues.