Shipping policy
Shipping Policy
At Holtees Custom Shirts, many of our products are made to order. Because of this, processing times may vary depending on the size and complexity of the order.
Order Processing
Orders are processed after all necessary order details, personalization information, artwork, and approvals have been received.
Custom orders generally require additional production time before they are ready to ship. Processing times provided at checkout or during the ordering process are estimates and may vary during busy periods or for larger custom orders.
If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.
Shipping
Once your order has been completed, it will be shipped using the shipping method selected or arranged for your order.
Shipping costs, when applicable, will be calculated at checkout or communicated before the order is finalized.
Delivery times are estimates and begin after the order has been produced and shipped. Shipping carrier delays are outside of our control.
Tracking Information
When tracking is available, tracking information will be provided after your order has shipped.
Please allow time for the shipping carrier to update tracking information after a shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at holteesprinting@gmail.com.
Once an order has shipped, we may not be able to change or redirect the delivery address.
Holtees is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery times and handling are generally outside of our control.
If your tracking information shows that your package is delayed or missing, please contact us at holteesprinting@gmail.com and we will assist you in reviewing the shipment and determining the appropriate next steps.
If tracking shows that an order was delivered but you cannot locate the package, please first check with household members, neighbors, and the shipping carrier.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible at holteesprinting@gmail.com.
Please include your order information and photographs of the damaged product and packaging so we can review the issue.
Damaged or defective products will be handled in accordance with our Return & Refund Policy.
Local Pickup
If local pickup is offered for your order, pickup instructions will be provided when your order is ready.
Please do not arrive to pick up an order until you have received confirmation that it is complete and ready.
Questions
For questions regarding shipping, delivery, or the status of your order, please contact: